Warranty Policy

Warranty Tracker for Cuddeback Cameras

Attack, Ambush and Seen cameras include our new patent-pending Warranty Trackerâ„¢.

Warranty Tracker eliminates the hassle of saving receipts. We have learned that many customers do not retain their receipt and therefore have no means to validate their camera's warranty. We wanted to make it easy for customers to maintain their warranty without having to keep a receipt.

We looked at the automotive industry for the solution, where a common warranty is based upon months and miles, whichever comes first. We implemented a similar system for these cameras.

When the user first uses the camera the date and time are retained within the camera for warranty tracking. The warranty is 12 months from that date. However, in the event the user fails to set the date correctly or uses the camera more than average, the warranty is 180 operation days - not how many days the camera is owned, but how many days the camera is operating and taking pictures in the field.

In addition, online registration will provide a free extended warranty to 18 months, if the user registers online and the Activation Date is within 2 weeks of the online registration date.

Activation Date and Run Days are embedded in Attack, Ambush and Seen image files and can be viewed with Windows software (a future version of our Trophy Room software will also do this). A firmware upgrade will allow users to retrieve this information from their camera using the keys and LCD (via a MENU item).

The Warranty Period shall commence on the date of the Product's purchase and shall expire on whichever comes first
(a) the 1st annual anniversary of the Product's Activation Date
(b) the 181st Run Day of the Product

There are several advantages of this system:

1) Owners do not have to keep track of a paper receipt to validate product warranty; the camera keeps track of warranty for the customer.

2) Warranty does not start until the camera is first used. For example, if the camera is a Christmas gift and the first time batteries are installed is June the warranty begins in June. If a person buys a camera at a spring sales event but does not use the camera until October the warranty begins in October.

3) Because a sales receipt is not used to validate warranty, the warranty is transferrable if the camera is sold.

Warranty for Other Products: Capture and Older Cameras, CuddeView, and Accessories

These products feature a 12-month warranty from date of purchase. A valid sales receipt is required to validate warranty.

Shipping Policy

Return Material Authorization

Prior to returning a product, you must obtain a Return Material Authorization number, or RMA number. An RMA number allows us to route the package for faster turnaround. Processing for packages that arrive without an RMA number will be delayed by several weeks. The quickest way to obtain an RMA is from this support website.

Products that are still in warranty will be repaired or replaced if the product is deemed defective.

For products that are out of warranty, we may recommend our Fix-With-New program. We have learned that most customers prefer we replace a damaged product with a new product, instead of repairing the product. The new product is going to have better performance, be more reliable, and last much longer than an older product that has been repaired. Additionally, the Fix-With-New program allows us to return a product back to you within 48 hours, whereas a repair could take much longer. Fix-With-New products are factory sealed and include a full new product warranty.

Products returned to us are usually processed within 24 to 48 hours. Delays can occur if we have trouble determining the problem, or have payment or delivery address issues. It is for these reasons that we want you to call us before sending a product.

If you feel your product requires service, we recommend you first check the tools on this web page to help you verify or solve the problem. If you still require help, please call us at (920) 347-3810 during the hours of 8:00AM to 4:30PM Central Time Monday through Friday. Additionally, you can contact us via our online-email support system.

Be aware that during the months of July through December our phone lines can get very busy, so please do not hang up. Your call is routed into a first-in / first-out call queuing system that will make sure your call is answered in the order received. Hanging up and calling back will only lengthen the time it takes to reach us. Generally, you can expect a wait time of under 10 minutes.

Privacy Policy

Non Typical, Inc. is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Non Typical, Inc. Web site and governs data collection and usage. By using the Non Typical, Inc. Web site, you consent to the data practices described in this statement.

Collection of your Personal Information

Non Typical, Inc. collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Non Typical, Inc. also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Non Typical, Inc.. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Non Typical, Inc. for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Non Typical, Inc. Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Non Typical, Inc. public message boards, this information may be collected and used by others. Note: Non Typical, Inc. does not read any of your private online communications.

Non Typical, Inc. encourages you to review the privacy statements of Web sites you choose to link to from Non Typical, Inc. so that you can understand how those Web sites collect, use and share your information. Non Typical, Inc. is not responsible for the privacy statements or other content on Web sites outside of the Non Typical, Inc. and Non Typical, Inc. family of Web sites.

Use of your Personal Information

Non Typical, Inc. collects and uses your personal information to operate the Non Typical, Inc. Web site and deliver the services you have requested. Non Typical, Inc. also uses your personally identifiable information to inform you of other products or services available from Non Typical, Inc. and its affiliates. Non Typical, Inc. may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Non Typical, Inc. does not sell, rent or lease its customer lists to third parties. Non Typical, Inc. may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Non Typical, Inc. may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Non Typical, Inc., and they are required to maintain the confidentiality of your information.

Non Typical, Inc. does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Non Typical, Inc. keeps track of the Web sites and pages our customers visit within Non Typical, Inc., in order to determine what Non Typical, Inc. services are the most popular. This data is used to deliver customized content and advertising within Non Typical, Inc. to customers whose behavior indicates that they are interested in a particular subject area.

Non Typical, Inc. Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Non Typical, Inc. or the site; (b) protect and defend the rights or property of Non Typical, Inc.; and, (c) act under exigent circumstances to protect the personal safety of users of Non Typical, Inc., or the public.

Use of Cookies

The Non Typical, Inc. Web site uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Non Typical, Inc. pages, or register with the Non Typical, Inc. site or services, a cookie helps Non Typical, Inc. to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Non Typical, Inc. Web site, the information you previously provided can be retrieved, so you can easily use the Non Typical, Inc. features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Non Typical, Inc. services or Web sites you visit.

Security of your Personal Information

Non Typical, Inc. secures your personal information from unauthorized access, use or disclosure. Non Typical, Inc. secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Non Typical, Inc. will occasionally update this Statement of Privacy to reflect company and customer feedback. Non Typical, Inc. encourages you to periodically review this Statement to be informed of how Non Typical, Inc. is protecting your information.

Contact Information

The Non Typical, Inc. welcomes your comments regarding this Statement of Privacy. If you believe that Non Typical, Inc. has not adhered to this Statement, please contact Non Typical, Inc. at:

Non Typical, Inc.
PO Box 10447
Green Bay, WI 54307-0447
Phone: (920) 347-3810 • Fax: (920) 347-3820

We will use commercially reasonable efforts to promptly determine and remedy the problem.