We don't want you to be without your product. We have discovered that many issues can be resolved over the phone or via email. In fact, nearly 25% of cameras returned to us do not have a problem. So, before you return your camera, we would like you to email us details of your problem, and someone will contact you soon. Please allow 1 to 2 business days for a reply. You may also check the documents and support tools on this website for guidance. Make sure to look at the "Common Issues" for your product.
Please do not return your product to us without authorization, since that will delay service by up to a few weeks.